Quick Guide to Filing a Consumer Complaint
Big Justice for Small Losses: Getting Justice for Small Purchases
Many people feel it is pointless to fight small issues like a defective product or deficient service. The Consumer Protection Act, 2019, empowers you to seek justice easily.
3 Simple Steps to File Your Consumer Complaint
Send a Legal Notice: Before filing the complaint, send a formal written notice to the seller/manufacturer outlining the issue and demanding resolution (e.g., refund, replacement, or compensation) within 15-30 days.
File Online (E-Filing): The 2019 Act allows you to file a complaint electronically on the e-Daakhil portal. You can file a case against a seller from anywhere in India, making it extremely convenient for the common man.
Attach Documentation: You must attach proof of purchase (invoice), warranty card, the legal notice sent, and any communication (emails/chats) you had with the seller.
Key Benefits of the 2019 Act
E-Commerce Coverage: The law explicitly covers goods and services purchased through e-commerce platforms.
Mediation: It promotes mediation as an Alternate Dispute Resolution mechanism, which is faster and less expensive than traditional court battles.RBS Legal Fights Commitment: We provide free initial guidance on the process, helping you draft and file your consumer complaint correctly on the national portals to seek appropriate compensation for your small or big loss.
Quick Guide to Filing a Consumer Complaint
Big Justice for Small Losses: Getting Justice for Small Purchases
Many people feel it is pointless to fight small issues like a defective product or deficient service. The Consumer Protection Act, 2019, empowers you to seek justice easily.
3 Simple Steps to File Your Consumer Complaint
Send a Legal Notice: Before filing the complaint, send a formal written notice to the seller/manufacturer outlining the issue and demanding resolution (e.g., refund, replacement, or compensation) within 15-30 days.
File Online (E-Filing): The 2019 Act allows you to file a complaint electronically on the e-Daakhil portal. You can file a case against a seller from anywhere in India, making it extremely convenient for the common man.
Attach Documentation: You must attach proof of purchase (invoice), warranty card, the legal notice sent, and any communication (emails/chats) you had with the seller.
Key Benefits of the 2019 Act
E-Commerce Coverage: The law explicitly covers goods and services purchased through e-commerce platforms.
Mediation: It promotes mediation as an Alternate Dispute Resolution mechanism, which is faster and less expensive than traditional court battles.RBS Legal Fights Commitment: We provide free initial guidance on the process, helping you draft and file your consumer complaint correctly on the national portals to seek appropriate compensation for your small or big loss.